How does payment with the electronic Consumption Voucher work?

1. The customer mentions which voucher they wish to use: Ticket Restaurant, Ticket EcoCheque, Ticket Compliments, Ticket Sport & Culture or Consumption Voucher Edenred → The retailer indicates the voucher chosen on the terminal and/or the cash register.

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   Automatic verification of vouchers available on the Edenred card
   Automatic selection of the voucher that expires first,
   between the voucher chosen by the customer and Consumption Voucher

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2. If the remaining balance is sufficient to settle the total amount due
   → The transaction automatically goes through.

   If the remaining balance is not sufficient:
   → Either the transaction is rejected and you must start again with an amount adapted to the remaining balance.
   → Or the transaction goes through for an amount adapted to the remaining balance.

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3. Once the remaining balance has been used, you can then do another transaction to complete the amount if necessary, with another type of eligible voucher or even with another payment method.

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4. The retailer will be automatically reimbursed within 2 working days to the bank account entered in the contract. Find out more about the reimbursement of electronic Consumption Voucher transactions.

If your system cannot send the Consumption Voucher product code, the automatic selection procedure will follow the rule of use for vouchers that expire first. 

1. The customer mentions which voucher they wish to use: Ticket Restaurant, Ticket EcoCheque, Ticket Compliments, Ticket Sport & Culture or Consumption Voucher Edenred → The retailer indicates the voucher chosen on the terminal and/or the cash register, but does not have the Consumption Voucher option.
   

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   The vouchers available on the Edenred card are automatically checked
   The voucher that expires first is automatically selected
   between the voucher chosen by the customer and Consumption Voucher

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2. If the remaining balance is sufficient to settle the total amount due
   → The transaction goes through with the chosen voucher.
   
   

   If the remaining balance is not sufficient:
   → Either the transaction is rejected and you must start again with an amount adapted to the remaining balance.
   → Or the transaction goes through for an amount adapted to the remaining balance.

   ↓

3. Once the balance remaining on the Consumption Voucher has been used, you can then do another transaction to complete the amount if necessary, with another type of eligible voucher or even with another payment method.
   

   ↓

4. The retailer will be automatically reimbursed within 2 working days to the bank account entered in the contract. Find out more about the reimbursement of electronic Consumption Voucher transactions.