Due to the unprecedented context and on the initiative of the National Labour Council, supported by Edenred and all voucher issuers, the federal government has decided to temporarily authorise the extension of expiry dates of prepaid vouchers, depending on the product.
NEW: Following the Royal Decree of November 22, beneficiaries of meal vouchers, eco-cheques and consumer vouchers now have the possibility to reactivate their expired vouchers within three months, and this for an additional three months.
This is therefore an exceptional circumstance in which you can accept some outdated vouchers, depending on their expiry date. Please see below for all the necessary details.
The vouchers concerned are automatically extended on the Edenred card.
You do not have to do anything!
The cheques concerned by the Royal Decrees were automatically extended on your clients’ Edenred card. You don’t have to do anything!
For paper cheques, some still benefit from the extension of validity. You must check the expiry date indicated on the voucher and refer to the table below. If the date of the checkout remains within the deadline, you can accept it! If you return them to us within three months, following the procedure for returning them, you will be reimbursed according to the usual conditions.
|Old expiry date||New expiry date||Maximum reimbursement date|
|31/01 to 28/02/2020||
|31/07 to 31/10/2020||
|30/04 to 31/12/2021||
The validity extension period for Tickets Compliments is now over.
The validity date is always mentioned on the check. The last copies of Ticket Compliments in paper format are valid until February 28, 2023 and must be returned to us before May 31, 2023 for reimbursement. You will be reimbursed according to the usual conditions.
For a reminder of the refund procedure, see this article.
|Validity||Maximum reimbursement date|
The circulation of the Sport & Culture Ticket in paper format is over. Your customers can now only use their digitalized Sport & Culture Tickets on the Edenred card!
All Edenred consumer vouchers have a new validity date of 31/12/2022 and can be reactivated for an additional three months. You can therefore accept them in store until March 31, 2023 and return them to us before June 30, 2023.
For a reminder of the rebate process, see this article.
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