Extension of voucher validity

Due to the unprecedented context and on the initiative of the National Labour Council, supported by Edenred and all voucher issuers, the federal government has decided to temporarily authorise the extension of expiry dates of prepaid vouchers from three to six months, depending on the product.
This is therefore an exceptional circumstance in which you can accept outdated vouchers, depending on their expiry date. Please see below for all the necessary details.

Produit Prolongation
Ticket Restaurant +6 months
Ticket EcoCheque +6 months
Ticket Compliments +6 months
Ticket Sport & Culture +3 months

1. Paper vouchers

Ticket EcoCheque and/or Ticket Compliments

For the Ticket EcoCheque and Ticket Compliments to benefit from the six-month extension, they must be valid between 1 March 2020 and 30 June 2020.

As a merchant, you must therefore:

  • Check whether the expiry date is between 1 March 2020 and 30 June 2020,
  • Add 6 months
  • If the date of use falls within this period, then you can accept the voucher!

You will be reimbursed in the usual way.

Attention

This measure only concerns vouchers that have an expiry date between 1 March 2020 and 30 June 2020. All vouchers with an earlier or later expiry date are not affected.

Ticket Sport & Culture

All Ticket Sport & Culture vouchers with an expiry date of 30 September 2020 will be extended for a further 3 months.

As a merchant, you must therefore:

  • Check if the expiry date is 30 September 2020
  • You can then accept it up to 31 December 2020!

You will be reimbursed in the usual way.

Attention

This measure only concerns vouchers with an expiry date of 30 September 2020. All vouchers with an earlier or later expiry date are not affected.

2. On the Edenred card

The period of validity will be directly updated on your customers’ cards. 

You don’t have to do anything!

You don't accept payments with the Edenred card yet? Did you know that all of our products are now available on the Edenred card?

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