Due to the unprecedented context and on the initiative of the National Labour Council, supported by Edenred and all voucher issuers, the federal government has decided to temporarily authorise the extension of expiry dates of prepaid vouchers, depending on the product.
NEW: Following the Royal Decree of November 22, beneficiaries of meal vouchers, eco-cheques and consumer vouchers now have the possibility to reactivate their expired vouchers within three months, and this for an additional three months.
This is therefore an exceptional circumstance in which you can accept some outdated vouchers, depending on their expiry date. Please see below for all the necessary details.
The vouchers concerned are automatically extended on the Edenred card.
You do not have to do anything!
The cheques concerned by the Royal Decrees were automatically extended on your clients’ Edenred card. You don’t have to do anything!
For paper cheques, some still benefit from the extension of validity. You must check the expiry date indicated on the voucher and refer to the table below. If the date of the checkout remains within the deadline, you can accept it! If you return them to us within three months, following the procedure for returning them, you will be reimbursed according to the usual conditions.
| Old expiry date | New expiry date | Maximum reimbursement date |
|---|---|---|
| 31/01 to 28/02/2020 |
31/12/2022 |
31/03/2023 |
| 31/07 to 31/10/2020 |
31/12/2022 |
31/03/2023 |
| 30/04 to 31/12/2021 |
31/12/2023 |
31/03/2024 |
| 30/09/2022 |
31/12/2022 |
31/03/2023 |
| 31/10/2022 |
31/01/2023 |
30/04/2023 |
| 30/11/2022 |
28/02/2023 |
31/05/2023 |
| 31/12/2022 |
31/03/2023 |
30/06/2023 |
| 31/01/2023 |
30/04/2023 |
31/07/2023 |
The validity extension period for Tickets Compliments is now over.
The circulation of the Sport & Culture Ticket in paper format is over. Your customers can now only use their digitalized Sport & Culture Tickets on the Edenred card!
The validity extension period for Edenred Consumption Voucher s is now over.
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