How does the reimbursement of paper vouchers work?

  • Updated

The reimbursement of paper vouchers is made automatically by bank transfer. To do so, simply return your paper tickets with the duly completed voucher submission form. You will receive a detailed statement by e-mail for each refund.

Consumption Voucher Edenred

Refund of paper Consumption Voucher are made by bank transfer, within 5 working days after reception of the vouchers.  To do so, simply return your paper Consumption Voucher before 30/06/2023 with the classic PDF voucher submission form. Don’t hesitate to use our secure collecting service to ensure the correct transfer. More info.

Ticket EcoCheque

The reimbursement of paper Consumption Voucher Edenred happen by bank transfer within 5 working days after reception of the vouchers. Tickets received in the first fortnight of the month are reimbursed on the 30th; those received in the second fortnight are reimbursed on the 15th of the next month. To do so, simply return your paper tickets with the duly completed voucher submission form. You will receive a detailed statement by e-mail for each refund. More info.

Old expiry date New expiry date Maximum reimbursement date
31/01 to 28/02/2020

31/12/2022

31/03/2023
31/07 to 31/10/2020

31/12/2022

31/03/2023
30/04 to 31/12/2021

31/12/2023

31/03/2024
30/09/2022

31/12/2022

31/03/2023
31/10/2022

31/01/2023

30/04/2023
30/11/2022

28/02/2023

31/05/2023
31/12/2022

31/03/2023

30/06/2023
31/01/2023

30/04/2023

31/07/2023
Ticket Compliments

The reimbursement of paper Consumption Voucher Edenred happen by bank transfer within 5 working days after reception of the vouchers. Tickets received in the first fortnight of the month are reimbursed on the 30th; those received in the second fortnight are reimbursed on the 15th of the next month. To do so, simply return your paper tickets before their expiration date with the duly completed voucher submission form. You will receive a detailed statement by e-mail for each refund. More info.

Validity Maximum reimbursement date
31-10-22 30-01-23
31-11-22 28-02-23
31-12-22 31-03-23
31-01-23 30-04-23
28-02-23 31-05-23

How do you submit your vouchers?

  1. Sort all vouchers in the same direction, without folding or stapling them.
  2. Make sure you don't write anything on the encrypted area at the bottom of the ticket in order to ensure a correct machine reading.
  3. Attach the stamp of your business, as a proof that the vouchers belong to you, and verify the different face values of the vouchers.
  4. Fill in the voucher submission form available on our website and on your Merchant Space. Keep a copy as a proof.
  5. Send it by registered letter to Edenred –Reimbursement, Vorstlaan 165/B9, 1160 Brussels. Or use our secure collecting service to ensure the correct transfer ** and the reimbursement within the 8 business days (20€ per collection). Contact partners-BE@edenred.com, mentioning your VAT-number and the pick-up address, to activate this service. More info.

Reminder

Edenred is not responsible for any theft or loss when returning tickets in any manner other than by the secure collecting service.

Paper vouchers are reimbursed up to three months after their expiry date. After this period, vouchers are no longer refunded. So make sure you send them back to us regularly!

Consider accepting electronic vouchers!

No more validity date to check, no more tickets to send us back! With the Edenred card, only the tickets that are still valid are available. Transactions recorded with the Edenred card are refunded automatically within two business days by bank transfer. Join the electronic network quickly too!

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